From left, Tina and Lee Richards receiving awards in 2019 for outstanding service and excellence with their company, Riverside Auto & Towing. Submitted photo.

Local Towing Company Wins AAA National Award

RACINE, Ohio – A local towing company has won a national award with AAA.

According to a statement from AAA East Central, Riverside Auto & Towing has won the 2020 AAA/CAA Service Providers of Excellence Bronze Award in the Small Facility category. This award program recognizes nearly 400 dedicated professionals across the country who constantly provide excellent and differentiated assistance to AAA members who are in need of towing and automotive services.

“This award is a testament to Riverside Auto & Towing’s commitment to the motorists in the Meigs and Athens area,” says Mike Hoshaw, vice president of automotive services, AAA East Central. “We are confident in their service to our members, and congratulate them for this well-deserved honor.”

Throughout North America, there are thousands of independent contractors who provide service to AAA members, which highlights the high level of excellence achieved by the 393 service providers who were awarded (46 of whom were specifically nominated for Gold, Silver, and Bronze awards.) Of those receiving an award in 2020, only 12 were acknowledged at the highest level for their overall operational excellence. Award recipients are determined based on member satisfaction, key performance results and community involvement, among other qualities.

In 2019, Riverside Auto & Towing was recognized by AAA for 15 years of “Courteous, Efficient & Professional Emergency Road Service” along with receiving a gold record, cash award, a nomination for AAA Contractor of the Year award and a Service Provider of Excellence Award.

AAA East Central is a not-for-profit association with 78 local offices in Kentucky, New York, Ohio, Pennsylvania and West Virginia serving 2.7 million members.